Shipping Policy
At Ketanoo, we want you to enjoy your shopping experience with us. Please review our shipping policy below to ensure smooth delivery of your orders.
Processing Time:
• Orders are typically processed within 2-3 business days from the time of purchase.
• Orders placed on weekends or holidays will be processed on the next business day.
Shipping Time:
• Within Cairo: Orders will be delivered within 2-3 business days.
• Outside Cairo: Orders will be delivered within 5-7 business days.
Shipping Rates:
• Domestic Shipping (Within Cairo): Flat rate of EGP 70.
• Domestic Shipping (Outside Cairo): Shipping rates range from EGP 100 to EGP 120, depending on the destination.
Shipping Partners: ( Needs EDIT)
We partner with trusted carriers, including [Insert Carrier Name ], to ensure timely and safe delivery of your items.
Order Tracking:
Once your order has been shipped, you will receive a tracking number via email to monitor its progress. You can track your shipment on the carrier’s website using the provided tracking link.
Shipping Address:
Please ensure that your shipping address is accurate and complete. Ketanoo is not responsible for delays or lost packages due to incorrect address information.
Customs and Import Duties: ( Needs EDIT)
For international orders, please note that customs fees, import duties, and taxes may apply depending on the destination country. These fees are the responsibility of the customer and are not included in the shipping costs at checkout.
Missing or Damaged Items: ( Needs EDIT)
If your order is lost or damaged in transit, please contact our customer support team at [insert email or phone number] within 7 days of receiving your order. We will assist you in resolving the issue.
Order Modifications:
Once an order is placed, we are unable to make changes to the shipping address. Please double-check all information before completing your purchase.
Returns & Exchanges:
For information on returns and exchanges, please visit our Return Policy page.